Returns and Exchanges

Last updated: October 6, 2023
Stock Images are non-refundable. If you encounter any concerns with your Stock Image purchase, please reach out to me directly, and we'll collaboratively find a solution.

Please inspect merchandise upon delivery and note any damages or defects. Notifying me within 48 hours of receipt if an item is damaged or incorrect will expedite your return/exchange.

You may return unused items in their original condition within 30 days of receipt for a full refund or exchange. Items must be in the same condition as received.

Return shipping costs are covered by me for returns due to damage, defects, or incorrect items shipped. For exchanges or refunds due to change of mind, return shipping costs are the responsibility of the customer.

Return shipping costs will be deducted from the refund amount for orders that qualified for free shipping.

To initiate a return, please contact me at support@studiojkt.com and provide your order number and reason for return. I will provide a prepaid return shipping label or instructions for exchanges.

Once I receive the returned item/s, the item/s will be inspected and I will notify you of your refund status. Refunds are issued within 14 days of receiving the return. Refunds are made to the original payment method only.

Custom and personalized orders are non-refundable.

For hygiene reasons, face masks and other sealed products that have been opened are non-returnable and non-refundable.

Do you ship Worldwide?
My print providers are able to ship to most countries except for Guadeloupe, North Korea, Russia, and Ukraine.

*There are temporary shipping restrictions in place that affect some shipping carriers, delivery to these particular countries are suspended or may be delayed.

What happens if my package wasn't delivered but the tracking states it was?
If your package is marked delivered by the carrier but you haven’t received it yet please double check your property as well as with your neighbors.

There may be cases where the delivery was made, but the package was left in an unexpected location. If you're still not able to locate your package contact the carrier who delivered it. When you speak to them be sure to ask if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

You will need to work with the carrier to see if you are eligible for any sort of damages if they are unable to locate your package.

Be sure to reach out to me as well so I can see if there's anything I can do on my end. If your package is unable to be located I will give you a 50% discount when you reorder the item/s.

You must reorder the item/s within 30 days from the date you contacted me about this issue to be eligible for a discount.

Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

Please email support@studiojkt.com or contact me via my “Contact” page with any questions or clarification about my return process.

*This Policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.